Deliveries & returns

Delivery costs 

As a large Australia-wide distributor for all major appliance brands we offer competitive delivery rates, including to New Zealand.

1. Choose the items you would like to purchase and add them to your cart
2. Click on “Your Cart”
3. Select your shipping option – Express Shipping or Australia post. Your shipping charges will appear on your order summary

Delivery times

We carry most commonly ordered items in stock. ‘In Stock’ items are usually despatched within 2 business days of your order being placed.

‘Special Order’ items are ordered from our supplier and are usually despatched within 4-10 business days of your order being placed. These times are estimates only. In some instances, supplier lead times fall outside of the 4-10 business day window. Where possible, we have indicated despatch times that exceed the 10 day estimated time frame. Despatch times may be impacted by supplier factors outside of our control. 

Tracking information

After placing an order, you will receive an order confirmation email from Statewide Appliance Spares. Your order will then be packed and prepared for despatch. Once your order has been lodged with our delivery partner, you will receive an email notification from us which will include a tracking number you can use to check its status. You can also download the AusPost app to easily track and manage your deliveries from your smart device.

Delivery partners

Statewide Appliance Spares uses Australia Post and StarTrack as their preferred delivery partners. We ship to businesses and residential addresses throughout Australia and New Zealand and to PO Boxes (Australia Post only).

If you are not at home at time of delivery, our delivery partners follow delivery instructions (including Authority to Leave) and look for a safe place to leave your order. If there is no safe place to leave the parcel, a notification card will be left at the delivery address advising that the parcel can be collected from a nearby Post Office. If the parcel is not collected within 10 business days, it will be sent back to us. We will then contact you to arrange re-delivery at a suitable address. A fee will apply to resend your order.

* Please note, delivery times are subject to state, metro or rural delivery address and are estimates only.

Returns policy

Statewide Appliance Spares is committed to providing exceptional customer service. Below is a summary of our returns policy, for full details please refer to the Conditions of Use.

No product delivered to you which is in accordance with your order will be accepted for return without the prior written approval from us. Returns will only be considered if you contact us within 14 business days of the order being received.

Unless the product is defective or the return is a direct result of a Statewide Appliance Spares error, a restocking fee of 20% of the purchase price, excluding shipping and handling, may be applied.  This fee will be deducted from the total refund or credit. The restocking fee ensures that each returned product undergoes a thorough inspection process and is restored to a saleable condition. Additionally, some of our suppliers require restocking fees when we return items to them.  To initiate a return, please send the product to Statewide Appliance Spares within 7 days of authorisation, in its original packaging if possible.

Products returned without our prior written approval may at our absolute discretion be returned to you or stored at your expense without prejudice to any rights or remedies that we have.

In the event that you claim the product delivered is faulty, not in accordance with your order or does not agree with the description or quantity of the goods invoiced, you must advise us within 14 business days of the order being received. If such a claim is proven, we may rectify any fault or refund you at our absolute discretion. In the event that we require the goods to be returned, we will advise the method of return at our expense.

We are unable to accept the return of circuit boards or electronic components unless faulty and within the suppliers warranty period. Please make sure that any such items ordered are in accordance with your requirements before ordering.

There are statutory requirements in various Australian States and Territories for certain electrical and gas repairs to be carried out only by a qualified person. Where this is a requirement, evidence that a part was fitted by a qualified person will be required before a faulty part will be authorised to be returned for replacement.

Any refund will be paid by the same payment method used for the original order within 5 business days of the refund being agreed.

To contact us about a problem with your order, either contact us or call us on 1800 005 220.

Returns process

If you believe that there is a problem with your order that requires the goods to be returned, please contact us or call us on 1800 005 220 (+61 8 7221 5600 from outside Australia).

If it is agreed that the goods need to be returned, we request that your return item(s) is in saleable condition with original packaging, if possible, together with a copy of the invoice and a note detailing the reason for the return.

If the return is due to the product delivered being faulty, not in accordance with our order or not matching the description or quantity of the goods invoiced, we will pay for the return postage. If the return is due to be the part being incorrectly ordered or no longer required you will be required to return it to us at your expense.

Making a claim

Statewide requests that you inspect the product as soon as reasonably possible after delivery. The buyer must notify us within two business days of delivery of any alleged defect, shortage in quantity, damage or failure to comply with description or sample. The buyer must allow us an opportunity to inspect the product within a reasonable time after delivery and before the buyer makes any use of the product. If the buyer fails to comply with these provisions, the product will be deemed to be in accordance with the agreement between the buyer and Statewide and free from any defect or damage which would be apparent on a reasonable examination of the product and the buyer will be deemed to have accepted the product. 

Unless the buyer buys the product as a consumer, if the product is not in accordance with the agreement between the buyer and Statewide for any reason, the buyers remedy shall be limited to requiring us to make good any shortage, defect, damage or failure to comply with description or sample by either replacing the product or, if we elect to do so, by refunding a proportionate part of the price.

Cancellation

Once an order for a product has been accepted it can only be cancelled in Statewide's absolute discretion and subject to such terms as we shall impose.